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Shipping:
* We ship only to the 48 contiguous states and all items ship free.
* Sorry, we do not ship to Alaska, Hawaii, international, etc.
* Sorry, we do not ship internationally.
* Shipments are made via UPS ground.
Payment:
* We accept Visa, Mastercard and American Express. Credit card payments can be made by emailing poolco@gmail.com, and by fax or phone toll free 888-553-6648.
* Cashiers Checks, personal checks, business checks and money orders can be sent to:
Poolco Wholesale
3155 E Patrick Lane Suite 1
Las Vegas, NV 89120
Returns & Refunds:
* We attempt at all times to deliver quality items, and believe that you will be pleased with the items you purchase from Poolco Wholesale. However, from time-to-time, there may be a need for an exchange or return, and you may return any stock items that you have purchased at Poolco Wholesale for either: 1) a full value exchange for another product or, 2) refund, subject to a 15% restocking fee for all items. Either option you select, you must do so within 30 days from the date of receipt of your item, and subject to the provisions below.
1) To initiate any return, contact Poolco Wholesale at toll free 888-553-6648 or email us at poolco@gmail.com. Do not send prior to instructions from us as to where to ship.
2) The cost of initial shipping and all return shipping is the sole responsibility of the customer, and no refund will be made on the shipping cost portion of your order. If you purchased a product that included free shipping, then the actual shipping charges we paid to send the product to you will also be deducted from any refund credits. All returns in excess of $100 must be insured. The cost of reshipping any item to you on exchange is also your responsibility. No free shipping on exchanges.
3) Items returned for either exchange or refund must be in their original condition and shipped back in their original packaging to be acceptable for exchange. Credits and refunds are issued only after returns are received in saleable condition. In the event an item is returned used or, because of it's returned condition, must be repackaged for resale, a 25% restocking fee will be assessed. In the event the returned item is no longer saleable, then the item will be returned to you and no credit or exchange will be permitted unless you have informed the delivery company of delivery damages on the original arrival to you (see below).
* Once the return item is received, a credit will be issued back to the buyer's credit card or an exchange made in accordance to the terms above.
Damaged Items
* It is the customer's sole responsibility to properly inspect your items when you receive them. If damage to shipping material is obvious, please inspect items immediately and notify UPS or other delivery persons of damages. Notification of damages must be made to us (Poolco Wholesale) within 5 days of receipt of damaged goods, and customers are responsible for notifying the delivery company of damages. Retain all shipping materials as they will be needed to show to the shipping company. It is very important that you notify us immediately of any damages so we can properly advise you.
* For damaged items, please email pictures of the damage to poolco@gmail.com. Upon receipt of the pictures we will arrange for a replacement to be shipped and we will advise what to do with the damaged item.
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